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TYPE - Branding
HONG LEONG BANK
We decided to tackle this brief using what we do best – UI and UX design and system integrations. With the use of a chatbot, the system gives the call centre operator the top 2 reasons of why a customer is calling, before they even pick up their phones, at a 98% success rate. This way, it increases efficiency of calls and lowers the barriers of entry to hire a credit card call centre representative.