TYPE - Branding

THOUGHT PROCESS
“Optimising Response”

We decided to tackle this brief using what we do best – UI and UX design and system integrations. With the use of a chatbot, the system gives the call centre operator the top 2 reasons of why a customer is calling, before they even pick up their phones, at a 98% success rate. This way, it increases efficiency of calls and lowers the barriers of entry to hire a credit card call centre representative.

OPTIMISINGRESPONSE

KEY HIGHLIGHTS

Chatbot

Before

Chatbot

After

Chatbot

Final

UI UX

Interface

KEY HIGHLIGHTS

RELATED PROJECTS