Content and community team


Reports directly to the Senior Copywriter
Job Grade : J4
Salary : RM3,600 - RM5,500

"A picture paints a thousand words." they say. A C27 copywriter is a communicator, master chameleon, an idea factory and also a champion of delightful interaction. Most of all, you are provocative, you do not succumb to the status quo. Your home is outside the box. Why can't a word paint a thousand pictures?


“Storyteller, provocateur, mind reader, linguist, champion of nuance, you breathe life, inject narrative and interpret meaning. The start and the end of our most precious assets, our work.”

Department summary

"Don't just make content, be discontent." In the vast, ever-changing world that is the internet, one fact has remained since its inception - the internet loves new things. The C27 Content and Community team combines meaningful insights, universal truths, hot topics and a dose of visual artistry to create arresting content and engage with digital communities. They are also responsible for the production of content on digital channels, and engaging the community in line with a brand’s voice.

key traits

Detail oriented, reader, clarity, concise, strong vocabulary, nuanced, curious, imaginative.


Min 2 years of experience in serving creative functions in an organisation or equivalent. Portfolio composition of T2 majority portfolio OR >RM250k portfolio value. Possess at least a Professional Certificate, Diploma, or Bachelor’s degree in Mass Communications, Public Relations, Journalism, English, or relevant degree or certification. Possess impeccable command of English and Bahasa Malaysia (Written & Spoken). Basic knowledge of Google Workspace ( Doc, Sheets, Slides, etc.)

Management will review this Job Description annually during professional review meetings. According to the changing demands of the Company, the duties and responsibilities of this post may vary from time to time. Management may review this Job Description at the reasonable discretion of the Management of the Company in the light of changing requirements and in consultation with the post holder.

Primary Responsibilities

Copywriting Excellence
  • Able to write in a wide range of tone and manner according to client’s industry.
Creative Excellence
  • Ensuring the highest quality of work is produced at all times.
  • Remain objective and value based on approaching creative work –  Inspire intent and delight your audience.
  • Keeping up with current events and the latest aesthetic trends.
  • Make most out of  ideations and work with the team to bring ideas to life.
  • To be able to articulate, rationalize  and defend conceptual and directional choices.
  • Accountable for the final development and production of creative assets.
  • Time allocated will vary but ensure equal and dedication to all bodies of work.
  • Championing the rule of “no Lorem Ipsum” in mockups, you must ensure that words & visuals are of equal priority in any piece of work. 
  • Underpromise, over deliver.
Collaborate with Others
  • Encourage discourse and critical thinking in collaborations with others.
  • Ensure effective interdepartmental collaboration.
Creative Execution
  • Be a brand steward.
  • Ideate and execute sound creative ideas for client marketing materials in an efficient and economical manner.
  • Create concepts that show a thorough understanding of the strategy and are extendable into campaigns
  • Write expert, branded copy.
  • Creates multiple creative solutions for a given brief; provides a point of view and communicates it to wider team.
  • Prepares work to be accomplished by gathering information and materials.
  • Plans concepts by studying information and materials.
  • Contributes to team effort by accomplishing related results as needed.
  • Develop and maintain an in-depth understanding of our client’s brand voice and implement it into all creative jobs.
  • Work independently and collaboratively with other copywriters, designers, animators, front-end developers, as well as production, strategy and data teams to develop ideas, refine concepts and ensure creative vision is achieved and client expectations are met.
  • Team up with peers to overcome obstacles and create client success.
  • Work within tight deadlines.
  • Prioritize workload and manage time effectively – personally and for the team as needed.

Other Responsibilities

General Responsibilities
  • Collaborate with others – Encourage discourse and critical thinking in collaborations with others.
  • Ensure effective interdepartmental collaboration.
  • To adhere to superior’s directions, instructions, & recommendations.
  • To ensure all works down are of high quality with little to no errors.
  • To ensure all projects are submitted promptly: with precise contents, a clean format.
Responsibilities towards the Company
  • To be responsible for the safekeeping and general usage of the Company’s assets in employee possession, and in the usage of Company facilities that are provided.

  • To be dress presentably and to maintain professionalism during client meetings, which reflects the C27 philosophy.

  • To uphold C27’s brand image at all times, during working hours and non-working hours, in-office grounds or out of office grounds.
Miscellaneous Responsibilities
  • You are to constantly and actively observe C27’s culture and practices, putting in efforts to ensure you uplift the Company’s good name.
Job Grade - J4

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