Delivery Manager

Leadership & Team Growth 

• Lead and manage a team of delivery coordinators in developing project plans, schedules and budgets across multiple clients., 
• Accountable for operational achievements of C27
• Mentor and lead the Delivery Team members and onboard new delivery coordinators. 
• Help organise, maintain and oversee project standards and guidelines.

Operational Excellence (On time, on budget)

• Champion delivery and develop a systematic, methodical and pragmatic approach to your work and the projects you manage to be delivered on time.
• Coordinate with cross-discipline team members to ensure all parties are on track with project requirements, deadlines, and schedules.
• Communicating project status to stakeholders and clients
• Ensure internal team members execute a workflow following C27 Playbook.
• General targets:
• 72-hour advanced notice for a client
• <3% late tasks
• Monthly capacity < 80%
• 0% unassigned (resource and deadlines) tasks
• <95% Budget Utilization
• Ensure team communication and collaboration, meeting with project team members to identify and resolve issues.
• Provide prompt updates on project timelines (response time < 4 hours).
• Monitor and ensure project expenditures are kept at amounts as agreed in annual and project-level budgets.
• Responsible for projects to be developed on time and within scope and budget.
• Monitor and ensure projects are always within determined profit margins. 
• To provide project-level margin report updates to Account Management team on a bi-weekly basis.
• To be able to understand the client's scope of work and resource requirements (including but not limited to internal manpower and third-party services) for projects.
• Ensure that all vendor financial documents adhere to the C27 financial processes.
• Managing project risks and mitigating issues that arise

Resource Planning and Management

• Develop project plans, schedules, and budgets. 
• Plan and manage the team’s workload daily and weekly, ensuring a balance.
• Plan project teams’ allocation for proposals and new projects, targeting six months of visibility.
• Ensure resource availability by utilising tools such as Teamwork.
• Ensure milestones are created and updated as the project moves along.
  

Documentation and Reporting

• Produce relevant reports on project progress (work done for the week, next steps, pending timelines, late task, milestones)
• Assist in the compilation of the monthly productivity report. To ensure the accuracy of data compiled for monthly productivity reports. 
• To create, manage and/or review appropriate PM/ Tech documentation and sign off by Management and/or Project Director.
• Ensure concise; accurate data is inputted in project management software to support estimates and execution.
• To conduct monthly (or when required) project post-mortem meetings/wrap-up with Account Management. 

Vendor Management

• Build and maintain strong relationships with all vendors.
• Able to negotiate with vendors on payment terms and additional discounts (when necessary) to meet margins.
• Ensure C27 keeps a healthy database of vendors at all times: constantly engaging with vendors to ensure workflow and work output are of high quality and efficiency - ensuring client satisfaction at all times.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Platform Management (Teamwork, GDS etc.)

• Ensure all projects are broken down into milestones and tasks.
• Reducing the lead time between brief to task assignment targeting < 4 hours.
• Manage and nurture low-level data to aid in department-level reporting. (PM Report, God’s Eye etc.)
• Maintain capacity and productivity reports and ensure accuracy.
• Avoid repetitive work, and optimise and automate processes wherever necessary.