C27

C27

Community Manager

Purpose — Researcher, Explorer, hunter, gatherer, time traveler. The eyes and ears of the C27 collective.

Purpose — Researcher, Explorer, hunter, gatherer, time traveler. The eyes and ears of the C27 collective.

Community Management

  • Be responsible for enquiries from fans on all social media channels in a timely manner.
  • Schedule and post content.
  • Escalate and coordinate with client/customer teams when required.

 

Client Management

  • Act as a brand guardian; to be able to share and consult clients based on insights from community management.
  • To acquire in-depth knowledge of a client's business, the industry landscape, and the challenges faced.
  • Understanding client needs, requirements, and project constraints on social (schedule/scope/resources) and interpreting them for the internal teams.
  • Corresponding on day-to-day deliverables with clients, including implementation, executions, and insights. (as and when needed).
  • Ensure client approvals and sign-offs are being achieved/received according to the timeline, avoiding the delay/overrun of work deliveries.
  • Ongoing client education/re-education to ensure their increased understanding of digital strategies, processes, and workflows - as well as the overall C27 Process and Approach.

 

Collaborate with others

  • Work alongside the Strategy Team as a whole for campaigns by assisting in influencer marketing - from research, proposal, consultation, and execution to post-campaign follow-ups.
  • Assist the Strategy Team in the development of social media reporting (community management breakdown, post-performance, sentiments).
  • Provide insights/research-based data on community sentiments for content improvements.
  • Participate in ideation and development of digital/social strategies across multi-channel communication platforms, with input from the Strategy, Creative, and Technical teams.
  • Work together in the content calendar creation by conducting research, contributing ideas, and social media copywriting if and when needed.

 

Project Management & Coordination

  • Maintain communications with appropriate internal agencies and client personnel under the supervision of a senior to ensure positive workflow, escalating exceptions, and client issues as required.
  • Ensure a smooth working process internally with each department.

 

Internal Initiatives

  • To work closely with others to execute & drive internal special projects as initiated by the CEO.
  • To work together with social lead to consistently improve social workflow/platforms/systems for higher productivity and efficiency.

General Responsibilities

  • Collaborate with others - Encourage discourse and critical thinking in collaborations with others.

  • Ensure effective interdepartmental collaboration.

  • To adhere to superior’s directions, instructions, & recommendations.

  • To ensure all works down are of high quality with little to no errors.

  • To ensure all projects are submitted promptly: with precise contents, a clean format.


Responsibilities towards the Company

  • To be responsible for the safekeeping and general usage of the Company’s assets in employee possession and the usage of Company facilities provided.

  • To be dressed presentably and to maintain professionalism during client meetings.

  • To uphold C27’s brand image at all times, during working hours and non-working hours, in-office grounds or out of office grounds.

Miscellaneous Responsibilities

  • You are constantly observing C27’s culture and practices, putting in efforts to ensure you uplift the Company’s good name.
  • Bachelor's degree in marketing, communications, journalism, public relations, or a related field.
  • At least 2-3 years of experience in social media management, preferably in a similar role.
  • Strong understanding of social media platforms and best practices.
  • Excellent written and verbal communication skills, with the ability to create engaging and effective content.
  • Experience with social media management tools, such as Hootsuite or Sprout Social.
  • Strong analytical skills, with the ability to track and measure the success of social media campaigns.
  • Proven ability to work independently and take ownership of assigned tasks.
  • Possess at least a Professional Certificate, Diploma, or Bachelor’s degree in Economics, Communications, Media, Statistics, or relevant degree or certification.

Purpose

“Trendsetter, stylist, anarchist. The aesthetic & experiential front line of the C27 collective.”

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